What is the course about?

The difference between positive and negative conflict is how it is understood and managed within the workplace. It is not unusual for managers to feel ill-equipped in managing workplace conflicts. This leads to the negative situations or behaviours creating toxic teams and poorly performing workplaces.

What we all need to appreciate is that conflict management skills can be taught and are a learnt communication skills. Conflict need not necessarily be viewed as negative, and if properly managed can lead to positive change. The course will equip managers with the communication tools to manage and de-escalate interpersonal conflict and the analytical skills to review and diagnose a conflict so the most appropriate way to manage it can be employed.

    What does the training programme cover?
  • Day 1:
    • Understanding the nature and causes of workplace conflict.
    • Understanding the importance of effectively managing conflict.
    • Exploring the signs and symptoms of interpersonal and organisational conflicts.
    • Exploring alternative dispute resolution processes when managing conflict.
    • Identifying and diagnosing the causes of conflict with one’s workplace.
  • Day 2:
    • Exploring the various communication skills required in managing difficult conversations.
    • Managing the interpersonal and organisational process.
    • Exploring the benefits and the importance of the alternative dispute resolution workplace policy and procedure.
    • Reviewing your workplace practices to identify how to best prevent and manage the conflicts, disputes and interpersonal tension.

Who should attend the course?

The course is suitable for managers and H.R personnel whose responsibility is to manage workplace conflicts.

How long is the course?

This is a two day course. The training is divided into part 1 and part 2. Day one is delivered on week 1 and Part 2 training is delivered on week two or three. This is to provide participants with the opportunity to have implemented the learning from part 1.

Who do we contact to book this training programme for our group or organisation?

Please contact Therese at therese@renewalconsultants.com or 086-3109976 to discuss your booking.